Privacy Policy

Trade-Fi AI ("we," "our," or "the Company") values your privacy. This Privacy Policy explains how we collect, use, disclose, process, and protect information provided by users through our website (www.trade-fi.io) and applications.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Username, email address (if you choose to provide it) when registering.
• Exchange API Keys: Exchange API keys and key information you provide (note: we only request trading permissions, not withdrawal permissions).
• Device Information: Technical information such as IP address, browser type, operating system, device identifiers, etc.
• Usage Data: How you use our services, including trading history, access times, page views, etc.
• Communication Data: When you contact our customer support, we keep records of communications.

2. How We Use Your Information

We use the collected information for:

• Providing, maintaining, and improving our services.
• Processing and executing your trading instructions.
• Creating and managing your account.
• Sending service notifications, updates, security alerts, and support messages.
• Resolving disputes, troubleshooting issues, and providing customer support.
• Preventing potentially prohibited or illegal activities, and enforcing our Terms of Service.
• Customizing and improving the user experience.

3. Information Sharing and Disclosure

We do not share your personal information with third parties except in the following circumstances:

• Business Partners: We may share information with partners who provide services such as technology, payment processing, etc., to deliver services to you.
• Legal Requirements: We may disclose your information if required by law or in response to court orders, subpoenas, or other legal processes.
• Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of Trade-Fi AI, our users, or the public.
• Business Transfers: If Trade-Fi AI is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your personal information is transferred or becomes subject to a different privacy policy.
• With Consent: We may share information with third parties when you consent to it.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, use, alteration, and disclosure, including but not limited to:

• Using encryption technology to protect data transmission and storage.
• Implementing access control mechanisms to ensure that only authorized personnel can access personal data.
• Regular security audits and vulnerability testing.
• Employee training and internal data protection policies.

While we strive to protect your personal information, please note that no method of Internet transmission or electronic storage is 100% secure.

5. Your Data Rights

Depending on applicable laws in your region, you may have the following rights:

• Access personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data in specific circumstances.
• Restrict or object to our processing of your personal data.
• Data portability (receiving your data in a machine-readable format).
• Withdraw your consent previously given, where applicable.

To exercise these rights, please contact us at [email protected].

6. Cookies and Similar Technologies

We use cookies and similar technologies to collect and store information about how you use our platform and to provide personalized experiences. You can control the use of cookies through your browser settings, but this may affect the availability of certain features.

7. Third-Party Links

Our services may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices of these third parties and recommend that you review the privacy policies of these websites or services.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child, we will take steps to delete such information as soon as possible.

9. International Data Transfers

Your personal information may be transferred to and stored on computers located outside of your country or jurisdiction, where data protection laws may differ from those in your country. We will take appropriate safeguards to ensure that your data receives adequate protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the revised policy on our website or application, by email, or by other means. We encourage you to review this page periodically for the latest information.

11. Contact Us

If you have any questions or suggestions about this Privacy Policy, please contact us at:

Email: [email protected]

Telegram: @TradeFi_Support

Last Updated: December 1, 2023